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Facility Operations/Event Staff: Box Office Management
Ticket Operations Manager - Las Vegas Motor Speedway (Las Vegas, NV)

Position: Ticket Operations Manager

Reports To: Director of Ticket Services

Position Overview:

The Ticket Operations Manager will be responsible for the programming of all events in the ticket system and the maintenance of those events and related duties to ensure a high quality ticket operation.

Position Responsibilities:

• Event creation, manifest building, pricing and management of all aspects related to enabling an event for on sale both internally and externally through various channels.

• Prepare all events and account renewals year over year and generate all invoices.

• Manage payment plan process and batch related duties including processing payments.

• Create and manage invoice and ticket templates.

• Responsible for all phases of ticket printing; including print files and mail orders.

• Manage all events as sold on internet, associated links, copy points and promotions.

• Work with Ticketmaster to build and sell tickets for all events on ticketmaster.com

• Utilize all programs including Archtics, Access Manager, Client Tools, TM360, Account Manager, Dimension CRM, Uphoria App and related programs to ensure an efficient and fluid operation with minimal issues.

• Management of FanUser and barcoding procedures, loading scanners and trouble-shooting scan issues during events.

• Provide support to Sales & Marketing and servicing their needs as requested; including assembly of clubhouse and suite packages, trade and contractual orders as well as all company comp requests.

• Inventory management of all ticket stock, wristbands and related merchandise.

• Assist with customer service and related issues ensuring highest level of satisfaction.

• Assist in SMI ticket related meetings, reporting needs and correspondence.

• Assist with all financial reports and event settlements.

• Assist in other duties as assigned by the Director of Ticket Services.

Qualifications:

• College degree and at least 3 years of experience in box office operations

• Knowledge and proficiency with Archtics Ticket System and all related TM Software products

• Excellent time management, organization and customer service skills

• Ability to respond quickly and effectively to changing trends and circumstances

• Ability to work irregular and long work hours, weekends

• Self-motivated with positive attitude and ability to work in a team environment

• Knowledge of and interest in NASCAR and/or motorsports industry a plus but not necessary

Salary to commensurate with experience. Send resume and cover letter to ticketjobs@lvms.com

Las Vegas Motor Speedway is a wholly-owned subsidiary of Speedway Motorsports, a leading marketer and promoter of motorsports entertainment in the United States. For more information visit www.speedwaymotorsports.com.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you knowledgeable in Archtics?

2. Do you know how to properly use TM360, Account Manager and Access Manager?

3. Did you send your resume to ticketjobs@lvms.com?

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Notification of Jobs in the Future - SPEEDWAY MOTORSPORTS, INC. (Various Locations, US)

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