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Sales & Marketing: Ticket Sales
Ticket Sales and Services Representative - Sonoma Raceway (Sonoma, CA)

Position:  Ticket Sales and Services Representative

Sonoma Raceway is looking for Ticket Sales and Services Representatives. Job responsibilities and duties to include, but not be limited to the following:

Ticket Sales

  • Sell season tickets, group tickets and individual tickets to all motorsports events at Sonoma Raceway  
  • Sell and/or upsell all add-on ticket products
  • Call current and past customers and cold call new sales leads to generate sales and establish long-term customer – employee relationships
  • Research, prospect and establish leads of area businesses and individuals through sales methods including, but not limited to: phone, in-person appointments, networking events, promotional events, email, and social networking
  • Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales products
  • Achieve team oriented sales goals through developing mutually beneficial working relationships with all team members               
  • Proactively use sales strategies to acquire and follow up on referrals               

Ticket Services

  • Assist with ticket renewal process- mailing invoices, reseating upgrade requests and other account changes
  • Become proficient in all database management software (Archtics and Dimension)
  • Process orders and payments as received
  • Provide outstanding service to our guests and patrons
  • Contribute to the printing, production and distribution of tickets and collaterals
  • Reconcile daily personal operator receipts
  • Assist with special projects as needed

Event Duties

  • Staff event positions and assist with event specific activities as determined by event
  • Assist with VIP guest needs (Garage Tours, golf cart pick-ups/drop-offs)
  • Assist with fulfillment of Guest Recognition program activities
  • Be available to assist with other non-specific responsibilities before, during and after events

Qualifications: The ideal candidate will have a four-year college degree in Sport Management, Business Administration, or related field. Sales and customer service experience is required. Candidates must be energetic, outgoing, well organized, professional, able to handle multiple tasks, team oriented and work well in a fast paced environment.  Microsoft Office (e.g., Word, Excel, Outlook) skills are a must.  

Position Classification: Hourly (Non-exempt)

Schedule: This position will work approximately 30-40+ hours per week. Candidates for this position must be available to work weekends and evenings. 

Compensation: $15-$20 per hour, depending on experience plus bonus incentive program.  Medical, dental, and other insurance benefits, plus company 401(k) plan. Position will receive 6 tickets to each event date ($3000 value).

Contact: Please email resume to: ticketoffice@sonomaraceway.com

Sonoma Raceway is situated in the Sonoma Valley and hosts the best in motor sports entertainment, including the NASCAR Sprint Cup Series, NHRA Mello Yello Drag Racing Series, Verizon IndyCar® Series, vintage car racing and more. The facility boasts a world-class road course, as well as a quarter-mile drag strip. In addition, the raceway hosts a variety of annual community and fundraising events (www.SonomaRaceway.com, @RaceSonoma, facebook.com/RaceSonoma).

Of Note:

Sonoma Raceway is an Employer of National Service. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

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