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Sales & Marketing: Ticket Sales
Ticket Sales and Services Representative - Sonoma Raceway (Sonoma, CA)

Position: Ticket Sales and Services Representative

Sonoma Raceway is looking for a Ticket Sales and Services Representative for the 2015 event season. Job responsibilities and duties to include, but not be limited to the following:


Ticket Services
• Facilitate ticket sales from phone orders and walk-in customers
• Process orders and payments as received
• Provide outstanding service to our guests and patrons
• Assist patrons with inquiries about our events and various products
• Contribute to the printing, production and distribution of tickets and collaterals
• Assist with invoicing and accounts receivable processing
• Implement departmental procedures and guidelines
• Reconcile daily personal operator receipts
• Assist with special projects as needed
• Fill-in at the front desk when needed

Ticket Sales
• Assist with customer outreach via phone, email and other means of communication
• Assist with targeted direct mail campaigns
• Assist with in-person sales collateral distribution
• Assist with database updating and maintenance
• Conduct survey research to past patrons
• Identify leads and generate call lists from existing Enter to Win forms and data lists
• Research business prospects and categories for sales team follow up
• Research potential group sales opportunities
• Perform outreach to charitable groups for fund-racing program
• Research potential promotional items and assist with campaigns
• Assist with development of Guest Recognition program inclusions and activities
• Work with Sales, Marketing and Street Teams at local promotions

Event Duties
• Staff event positions and assist with event specific activities as determined by event
• Assist with VIP guest needs (Garage Tours, golf cart pick-ups/drop-offs)
• Assist with fulfillment of Guest Recognition program activities
• Be available to assist with other non-specific responsibilities before, during and after events


Qualifications: Candidates for this position must be able to deliver outstanding service. The ideal candidate will be energetic, outgoing, well organized, professional, able to handle multiple tasks, and work well in a fast paced environment. Basic computer skills are required.

Position Classification: Part-Time / Seasonal

Schedule: This position will work approximately 30-40+ hours per week and will primarily be staffed from March through August. Candidates for this position must be available to work weekends and evenings.

Compensation: $12.50 per hour starting wage plus incentive program. Position will receive 6 tickets to each event date ($3000 value)


Sonoma Raceway is one of the premier road racing venues in the country. Located at the gateway of the scenic Sonoma Valley, just 30 miles north of the Golden Gate, Sonoma Raceway is host to one of the nation’s most diverse racing and motorsports schedules. To learn more visit: www.racesonoma.com

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why would you like to work at Sonoma Raceway?

2. What experience do you have delivering world class service?

3. What sales experience do you have?

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